About Me
Driven by interests in software development, server management, and ongoing learning. My personal time often involves winter sports, gaming, and connecting with friends and family.
Also, indexes should start at one.
Work Experience
Since leaving high-school the majority of my time has been spent working within US immigration.
GovCIO
Junior Field Service Engineer4/2025 - Present
As a Junior FSE my duties are to provide tier 2 deskside support to the USCIS Vermont Service Centers. My duties have included providing T2 SCCM Administration for the local VSC admins, removing objects and viewing logs for other FSEs. As a T2 admin I routinely manage objects in Active Directory, remotely install and manage software/OS settings on client computers, and complete security remediations fixing vulnerable machines. I routinely wipe and destroy data storage devices according to procedure, patch network drops in the server rooms, and set up Avaya VOIP phones for users. Along with the software, I'm also tasked with physical repair of devices including laptops, printers, scanners, and bar coders. I help users with networking issues pertaining to ZScaler and Global Protect, and any issues they face with the Microsoft 365 suite or Citrix. Two co-workers and I have been featured in the GovCIO newsletter, along with a commendation for our efficiency in the mass decommissioning of laptop returns. Whenever I have freetime, I work on producing Powershell scripts that save time helping us to work more efficiently.
Rescisión
11/2024 - 3/2025Due to the January 2025 executive orders on Return to Office, the position I was starting has been rescinded.
ITC Federal
Data Entry Clerk3/2023 - 11/2024
My duties are to assemble, scan, and key various incoming immigration application types, and work with the internal tools for USCIS to verify and search applicant information and track application locations. I maintain and update application locations within the internal databases and other types of documents using office automation software such as Microsoft Outlook, Word, Excel, Teams, and others. I have worked for both the VAWA and regular application teams, assembling and/or keying many thousands of applications including 129s, 192s, 539s, 765s, 914(A)s, and 929s. I quality check and assure all work as I execute it, and ensure my work is complete and accurate. The internal tools I've worked with to complete my duties include CIS, Claims3, Citrix, RAILS, Benefits Hub, ELIS, and MEA.
I've also been able to maintain an above average keying output of ~75 applications up to 100+ per 8 hour day while also having an almost flawless QC record.
Hannafords
Stocking Associate3/2022 - 3/2023
During high-school, I worked part time at Hannafords. My job was to stock various items including water, dairy, and regular grocery items. I organized aisles, cleaned the back room, and assisted customers with locating items.
Additional Experience
Special Occasions by Sarah
1/2017 - Present
As the primary POC for all technological issues related to running a small home-based business. Over the years I have performed troubleshooting and resolution of issues including embroidery/printing software, printing/compute hardware, networking, mobile devices (Android & IOS), and peripherals. I have helped in the decision and acquisition of technological devices including computers and various components. I have advised best security practices, setting up password managers, 2FA, and passkeys. I have helped manage and maintain data integrity, assisting in backup of business critical data.
slothower.org
2/2025 - Present
As the sole system administrator of slothower.org, I have set up a web-server from scratch using the LAMP stack. I maintain security by testing and installing patches as they become available. I have gained experience in the use of Apache for hosting webpages and the integration of Cloudflare boundary certifications to ensure end-to-end encryption from client computers. I have gained additional experience in front-end development creating the user interface for the website, and in back-end development setting up PHP scripting and utilizing it for secure client->server communication. This work on performance has netted a 100% & 92% performance score on Google’s PageSpeed insights with an uncached request to the webserver taking only 0.6 seconds to first content paint.
Education
Champlain College
Computer Science9/2022 - 3/2023
Missisquoi Valley Union High School
Middle & High School8/2016 - 6/2022
Graduated with Honors
Certifications
OSHA Forklift Certification
Class 61/2025 - 1/2028
ID# NFF-1738295217-2368-125180
